Virgin Orbit

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Manager, IT Services

Manager, IT Services

Req No. 
2018-3873
Job Locations 
US-CA-Long Beach
Category 
Information Technology
Type 
Regular Full-Time
Classification 
Exempt

More information about this job

Who we are

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At Virgin Orbit, we launch the small satellite revolution, accessing space for missions that were previously unimaginable and fostering new ideas and technologies to create a truly spacefaring civilization. We deliver Virgin’s legendary customer service by pairing technological advancements with a clear focus on our customers’ needs. We build a workplace and a workforce for the future, knowing that our decisions and investments of today will launch the industries of tomorrow. We engage a diverse and inclusive community of dreamers and achievers in a shared mission to access space to improve life on Earth. At Virgin Orbit, we boost imagination. Search all of our job openings on our career portal.

 

Position Summary

Virgin Orbit (VO) is seeking an IT Services Manager who will be responsible for managing the VO IT Helpdesk and resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Services staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, remote, in person (for walk-up customers) and self-service. This is a full-time position at our rocket factory in beautiful Long Beach, California.

Your Mission

  • Manage IT Services staff and build a fun and efficient working environment
  • Manage customer SLAs and expectations
  • The team needs:
  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac [Linux is a plus, but not required!]) and across a range of software applications.
  • To assist all our users with any IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware.
  • To resolve incidents with printers, copiers and scanners.
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Help Virgin Orbit do our part to make the world a better place
  • Constantly learn new things—and share them with your team members
  • Performs other duties as assigned

What you bring

If you want to join us, you’d better have all of these…

  • 2+ years of Helpdesk Support Experience, working with Desktops, Laptops, Phones/Tablets, Servers, Printers, Networking Devices and related equipment
  • 2+ years of Managing a dynamic enterprise help desk team
  • Advanced knowledge of Windows 7, 8 and 10 as well as Mac OSX
  • Advanced knowledge of Active Directory, DNS, DHCP and the fundamental items that makes Enterprise Domains function
  • Basic Understanding of Networking and Security protocols and troubleshooting experience, along with VPN troubleshooting experience
  • Basic Understanding of Imaging and Deployment procedures and systems (WDS, MDT, SCCM)
  • Basic understanding of scripts and batch files, along with PowerShell and Linux Shell commands
  • Ability and willingness to thrive in a fast-paced, rapidly changing work environment
  • Driven, highly motivated, and committed to improvement
  • Must be able to work all shifts and available for overtime as well as weekends when needed
  • Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces
  • Physically able to handle items weighing up to 30lbs (unassisted)
  • Strong work ethic and a self-starter
  • Eagerness to learn
  • Ability and willingness to thrive in a fast-paced, rapidly changing work environment
  • Driven, highly motivated, and committed to improvement
  • Ability to add something unique and positive to our team
  • Generally high level of all-around awesomeness

… and you should probably have a bunch of these, too.

  • Passion for space exploration and a firm belief in the utility of affordable access to space
  • Ability to thrive as a ‘one person team’

ITAR Requirements

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.

 

Personal Requirements

Our idea of a happy life: build rockets, work with brilliant people, serve purposeful customers, and open access to space. Sir Richard Branson’s belief is “If you get the perfect mix of people working for your company, you have a far greater chance of success.” From the very start, we have placed top priority on growing and fostering a team of creative, diverse, and talented women and men. In the words of Sir Richard Branson “We believe it’s better to have a hole in your team than an asshole in your team!”

Search all of our job openings www.VirginOrbit.com

 

Virgin Orbit is an Equal Opportunity Employer; employment with Virgin Orbit is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

 

 

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